PERSONAL
DEVELOPMENT
|
|
COMMUNICATIONS & PERSONAL DEVELOPMENT |
|---|
|
 |
Assertiveness Be more effective, get more of what you want on your terms, without compromising others. This one-day course is for staff who need to improve their confidence and want to achieve win-win outcomes on a consistent basis. You learn how to:-
Business Writing Skills This one-day course improves written communications skills, enhancing the company’s image at the same time. It is of great benefit for all staff who need to produce letters to send to customers or suppliers, sales proposals, memos and emails. You learn how to:-
Customer Care Excellence In an ever more competitive world, winning customers is getting tougher. This makes it even more important to look after the customers you have, make sure they have a good experience with you, come back again and turn into ambassadors for you. Here’s a chance to learn how, by attending our popular customer care seminar. You will:-
Customer Service Delivering excellent customer service ensures repeat business and improves customer loyalty. This one-day course is essential training for all staff who have contact with customers, whether it’s face-to-face or by telephone. You learn how to:-
Powerful and Effective Communication Skills 2 day course Managers will leave the programme with a higher awareness of their own strengths and development areas in communicating with others, and with practical ideas to raise their levels of effectiveness to meet the challenges presented in today’s workplace. Course Objectives:
Powerful Telephone Skills That will increase customer retention and boost your profits The most common method of communication in any company is the telephone. A mistake often made by companies is to allow members of staff to use it without essential training. Many people think ‘How hard is it to use a telephone?’, and the answer is ‘It isn’t hard at all’. What’s hard is projecting the right image. The first telephone call made to a customer allows them to form an impression of the whole organisation, which is why it is imperative that staff who use the telephone are able to do so in the best way possible, sounding professional, friendly and competent at all times! We all know that when we meet someone for the first time, we instantly decide whether we like them or not. Customers do the same. How they are handled in their call to you will help them decide if they want to use you as a supplier or not. First impressions count! This course will teach delegates to project the right image, handle difficult calls and be confident when using the telephone. Summary of Programme:
Release your confident woman In a safe and fun environment you will learn how to improve the way you value yourself and present yourself to others. You'll see how to release the confidence within you. Content:
For a full course outline, please click here. Stress Management This course focuses on how you can improve your personal effectiveness, reduce stress and obtain a more satisfying balance between work and home. You learn how to:
Telephone Techniques A good basic course that ensures your staff enhance your company’s image by using professional telephone techniques. The course focuses on the ways in which all staff can gain and retain the interest of current and potential customers when on the telephone, and deal with any difficulties which may arise. You learn how to:-
Time Management An excellent one-day course for all busy employees who need to balance their workloads, gain more control of time and improve performance. You learn how to:-
|
 
|
Website design by Ladderweb, part of The Learning Ladder Ltd © 2008 | Comments on the site? | Disclaimer |
