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This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. Business Communication This series is designed for users who want to improve their professional writing skills. It covers how to appropriately plan for a business writing task, how to write clearly and precisely, and how to identify and correct common errors in grammar, usage, and sentence structure. The series also discusses different types of business writing, including persuasive letters, memos, notices, faxes, and e-mail messages, as well as documentation and various reports. Business Management This series covers some basic concepts of business management. It discusses common responses to pressure and different behaviour types, determining your performance zone and vicious and vital cycles. It also covers the principles of commitment, confidence, and control, and how to develop and positive attitude, and includes instruction on using visualization to reach your peak performance. Also covered is stress management and concepts of project management, including creating a work breakdown structure and effective goals and objectives, and creating a resource plan for your project. Customer Service This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service. Grammar This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers. Motivation This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees. Negotiating This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations. Project Management This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager’s role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager. Time Management This series provides strategies to help users use their professional time more effectively. It provides an overview of gauging how time is spent, and how to better organize and use time more efficiently. It provides guidance on developing action-oriented objectives, keeping and analyzing a time log, organizing and prioritizing objectives and tasks, and using time blocks. Strategies for controlling the length and effectiveness of meetings are discussed in detail, along with strategies for managing paperwork, phone calls, email, and procrastination. Effective techniques for useful communication with co-workers are also discussed, including handling interruptions. Desktop Computing Access 2000 MOSThis series is designed to help users prepare for Microsoft Access 2000 MOS certification. It shows how to create, plan, and modify databases and tables in Access 2000. It also covers sorting and filtering, creating queries, forms and reports, and advanced tasks such as saving Access objects as Web pages, importing data, and adding hyperlinks. Access 2002 This series shows how to create, plan, and modify databases and database objects in Access 2002. Courses cover the following topics: understanding relational databases, creating and planning databases, selecting and printing database objects, creating tables, entering records, modifying tables and field properties, using advanced sorts, finding records, applying and removing filters, establishing and managing table relationships, specifying query criteria, creating calculated fields, running multi-table queries, creating forms and reports, implementing standard and calculated controls in both forms and reports, importing data, saving Access objects as Web pages, and performing administrative tasks. This course is procedure focused and assumes that the student is familiar with the mechanics of getting around in a Microsoft Office application. Access 2003 The Access 2003 series of courses starts off with an overview of both database concepts in general and Access in particular. Learners then find out how to design, build, and use Access tables. Further topics include using queries, find, filter, and sort to unearth answers from data. Learners finally move on to the Access report system and delve into wizards, timesaving tips, and even a bit of programming. Excel 2000 MOS This series is designed to help users prepare for the MOS Excel Core examination. The series begins with basic Excel tasks, such as entering and editing data, using Find, Replace, and AutoFill, and creating hyperlinks. It also covers locating, opening, and saving files, and using the help function, Office Assistant. Formatting worksheets is covered in detail, including cell and number formatting, adjusting rows and columns, and the use of AutoFormat, styles, and Format Painter. More advanced topics covered include page setup, managing worksheets and data, and creating formulas and functions. An overview of charts and objects, including the Chart Wizard, is also provided. Excel 2000 MOS Expert This series is designed to help users prepare for the MOS Excel 2000 Expert examination. It covers expert-level Excel topics such as importing and exporting data, working with templates, linking workbooks, and using the Report Manager. It also covers advanced worksheet formatting, including page setup and printing, and sorting and filtering data. More advanced topics covered include ranges, macros and customization, validating and auditing data, and creating and using charts, graphs, and pivot tables. Data analysis, file sharing, and security issues are also discussed. Excel 2002 This series is intended as preparation for the Excel 2002 Microsoft Office User Specialist (MOUS) Core Proficiency exam. It introduces Excel’s newest enhancements such as task panes for New Documents, Clipboard, Search, and Insert Clip Art; the Ask a Question box; enhancements to Find and Replace; and additional options for pasting and for inserting columns and rows. These new features, along with the productivity tools of previous versions, are taught within the context of working with cells and files, page setup and printing, worksheets and workbooks, formulas and functions, and charts and objects. Excel 2003 This series is designed for beginning and intermediate Excel users. This series teaches learners about creating and editing spreadsheets, what’s new in the 2003 version, the Excel interface, navigating, editing, and working with text, values, and formulas, printing, formatting, creating charts and databases, and using images and hypertext in a spreadsheet. Internet Explorer 6 The courses in this series teaches students to use Microsoft Internet Explorer 6 to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express. Office 2000 This series introduces users to the Microsoft Office 2000 environment, including several Office applications. It covers basic tasks common across Office applications, such as navigation, starting and exiting programs, and working with files, and covers text editing and printing functions. An in-depth exploration of document formatting is also provided. This series also provides an introduction to Word (word processing), Excel (spreadsheet), Outlook (electronic mail), PowerPoint (presentation), and Access (database), covering the basic functions of each application. Office 2003 - What’s New This series describes products and features that are new in this version of Office and common to each of the applications in the suite. InfoPath and OneNote are new products introduced in this version of Office. The new features include XML support, Smart Documents, the Research task pane, new collaboration tools, and improved developer tools. The series also covers new features in each Office application. Office 97 This series introduces users to the Office 97 suite of applications, including Access, Excel, Outlook, PowerPoint, and Word. It presents the basic skills needed in each application to create new files, format and manipulate data, and save files. It also covers topics including working with files for use on the Internet, templates, graphics, and styles. Office XP Upgrade This series explains and introduces new and changed features in Office XP applications. Targeted for experienced Office users, the courses in this series highlight the new features of Office XP including task panes, smart tags, and SharePoint Team Services. Additionally, a course is devoted to discussing the most important changes to Word, Excel, Outlook, PowerPoint, Access, and FrontPage. The entire series features the XP interface in the screen captures. Outlook 2002 his series teaches users how to use the major components of Outlook: Outlook Today, Contacts, Inbox, Calendar, Notes, and Tasks. Topics include navigating between components in Outlook; adding and using information about contacts; reading, sending, customizing, and organizing e-mail messages; scheduling appointments, events, and meetings; and creating tasks and notes. Outlook 2003 The Outlook 2003 series of courses teaches learners how to use the major components of the Outlook 2003 program: Mail, Calendar, Contacts, Tasks, and Notes. Topics include navigating between Outlook modules and reading, sending, customizing, and organizing e-mail messages. Learners will also find out how to schedule appointments, add and use information about contacts, and create tasks and notes. In addition, the courses will delve into the collaboration, security, and personalization features of Outlook 2003. Outlook 98 This series is designed to help users familiarize themselves with Outlook 98. Outlook’s email features are examined in detail, including how to read and send mail, and using attachments, address books, and folders. Time organization tasks are also covered in detail, including creating appointments and meetings, managing tasks, and creating contacts. Paint Shop Pro 5 This series provides an introduction to using Paint Shop Pro 5 to create graphics. It describes how to create, open, and save files, and how to perform basic manipulations such as cropping, resizing, changing colours, and rotating images. Advanced topics presented include using the Image Browser, adjusting an image’s brightness, contrast, hue, saturation, and lightness, working with layers, text, and drop shadows, and printing images. PowerPoint 2000 MOS This series shows users how to create presentations using PowerPoint 2000. The series is designed to help users prepare for the MOS PowerPoint 2000 Core examination. The basics of PowerPoint, including navigation, templates, copying and deleting slides, and modifying the Slide Master, are presented. Detailed information on layout concepts and inserting text is provided, as well as how to integrate graphics and tables in presentations. Advanced topics covered include adding custom features and formatting, producing notes and handouts, running a slide show, and Web-based features such as hyperlinks, emailing slides, and publishing to the Web. PowerPoint 2002 This series teaches the user how to create presentations and edit page layouts. The user will learn how to add text, graphics and tables to slides. The series also discusses customizing individual slides as well as the entire slide presentation. This course is designed for anyone who is interested in learning about the features of PowerPoint 2002. PowerPoint 2003 The PowerPoint 2003 series is designed for beginning and intermediate PowerPoint users. This series teaches learners about creating and editing presentations and individual slides, outlining presentations, and printing presentations. The courses also detail topics such as formatting presentations and slides and using masters, colour schemes, and templates. Learners will find out how to incorporate pictures, clip art, sound, video, and animation into a presentation. Finally, the courses cover how learners can use PowerPoint with the Internet and when collaborating with others. Word 2000 MOS This series covers the basic features and capabilities of Microsoft Word 2000. It is designed to help users prepare for the MOS Word 2000 Core Exam. It discusses document management techniques, including document creation and display, creating document folders, sending documents through email, and adding hyperlinks. The series also examines how to add, delete, and format text, and various paragraph formatting techniques. Additional topics covered in this series include page formatting, printing, creating tables, and inserting objects into Word documents. Word 2000 MOS Expert This series presents advanced topics and tasks for Microsoft Word 2000, and is designed to help users prepare for the Word 2000 MOS Expert Exam. Topics covered include page formatting, including sorting, Find and Replace, and using footnotes, document management, including inserting references, a table of contents, and indexes, Mail Merge, and inserting and embedding Excel worksheets, graphics, and charts. Advanced features are discussed, including macros, customized toolbars, forms, and fields. This series also discusses workgroup features such as tracking document changes, inserting comments, using document protection, and Round Trip documents. Word 2002 This series of courses is designed to teach the student how to use Word 2002 in the Windows XP operating system. This series covers the basics of Word 2002 and continues into the advanced features and procedures. This series teaches all objectives for the Microsoft Word 2002 Core Exam and includes a complete list of these objectives, which the student can print to hard copy. Word 2003 This series is designed for beginning and intermediate Word users. This series teaches users about creating and editing documents, what’s new in the 2003 version, the Word interface, navigating, editing, and working with text, spell checking, printing, formatting, styles, templates, borders, tables, columns, lists, and using images in a document. Small Business Skills Interview SkillsThis series examines the interview process, from obtaining an invitation to an interview to follow-up after the interview. The employer’s perspective is discussed, and interview preparation is covered in detail. Proper interview demeanour, including listening and answering, asking questions, effective communication, and negotiating is discussed. Strategies for getting past screening interviews, navigating tough interviews, resolving objections, and managing the follow-up process are also provided. Resumes/CVs This series is designed to help users create a powerful resume that gets results in a job search. Different resume formats are described, along with the functions of a resume and the fundamentals of writing a strong resume. Specifics on the components of a resume -the heading, objectives, summary of qualifications, and work history -are examined. Strategies for emphasizing achievements and skills, highlighting education, and circulating a resume are also provided. European Computer Driving Licence European Computer Driving LicenceThis series is designed for users who have limited or no computer experience, and Licence may be used to help prepare for the European Computer Driving Licence examination. It provides an overview of computer hardware, storage, software, and security and copyright considerations. This series also provides introductory instruction on using a personal computer and managing files, and using various PC applications including word processing, spreadsheet, database, presentation, browser, and electronic mail applications. European Computer Driving Licence Version 4.0 This series is designed for computer users who have limited or no computer Licence Version 4.0 experience, and may be used to help prepare for the European Computer Driving Licence Examination, Syllabus Version 4.0. The series of courses provides an overview of computer hardware, storage, software, and security and copyright considerations. This series also provides introductory instruction on using a personal computer and managing files, and using various PC applications including word processing, spreadsheet, database, presentation, browser, and electronic mail applications. International Computer Driving Licence International Computer Driving LicenceThis series is designed for users who have limited or no computer experience, Driving Licence and may be used to help prepare for the International Computer Driving Licence examination. It provides an overview of computer hardware, storage, software, and security and copyright considerations. This series also provides introductory instruction on using a personal computer and managing files, and using various PC applications including word processing, spreadsheet, database, presentation, browser, and electronic mail applications. International Computer Driving Licence Version 4.0 This series is designed for computer users who have limited or no computer Driving Licence Version 4.0 experience, and may be used to help prepare for the International Computer Driving Licence Examination, Syllabus Version 4.0. It provides an overview of computer hardware, storage, software, and security and copyright considerations. This series also provides introductory instruction on using a personal computer and managing files, and using various PC applications including word processing, spreadsheet, database, presentation, browser, and electronic mail applications. Technical Web Development Dreamweaver MX This series presents instruction on designing for the Web using Macromedia Dreamweaver MX. Topics include an introduction to the new interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site and a development team, creating pages, inserting basic text, links, and images, and finding or creating Web-optimized images. The latter part of the series covers advanced topics such as tables and frames, stylesheets, DHTML, data and interactivity, and other complex designs. The content is geared toward basic computer users who are new to Web design, but is also useful for professional Web designers who wish to learn about the new features of Dreamweaver MX. Dreamweaver MX 2004 This series presents information on designing Web sites using Macromedia Dreamweaver MX 2004. FrontPage 2000 This series provides an overview of using Microsoft FrontPage 2000 to create Web sites and pages. It discusses navigation, page and site creation, and publishing to the Web. It also examines working with images, formatting text, using tables and lists, and creating hypertext links to other pages and sites. Additional topics include creating image maps, adding backgrounds, colours, and lines, creating hover buttons, hit counters, and text marquees, and building forms in Web pages. FrontPage 97/98 This series is designed for the beginning user of FrontPage 97 or FrontPage 98. It discusses how to create and edit Web pages, including formatting, adding links and images, and modifying image properties. The FrontPage 98 course also discusses formatting and applying themes to Web pages and sites. Business Skills Video: Essential Customer Service (Videos)Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction. Global Business (Videos) It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level. Sales and Marketing (Videos) Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today’s marketplace. You need to get out there fast to effectively disseminate your company’s name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale. Business Skills Video: Management Coaching (Videos)A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance. Leadership (Videos) When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity Leading Teams (Videos) Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results. Management (Videos) Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you’re an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That’s what our management programs are all about. Business Skills Videos: Personal Development Career Development (Videos)It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth. Communication (Videos) Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power -the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. Self-Management (Videos) Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. Work and Life Balance (Videos) In today’s hectic world, balancing work and personal life continues to be a constant challenge. We all want balance and we want it now. Our work lifestyle programs will provide you with up-to-date information on how to deal with today’s issues faced by today’s workforce. UK Further Education New CLAIT SeriesCLAIT certification is gained at the unit level or at multiple unit levels, whatever is appropriate for a learner’s needs. Learners who earn certification in one unit receive a Certificate of Unit Achievement. Learners who earn certification in the core unit and four optional units are awarded the OCR Level 1 Certificate for IT Users. |
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