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If you are a change
agent, who...
- Advises and influences people
- Persuades people to do things differently
- Helps people adapt to new technology or learn new skills
- Helps teams to resolve difficult issues and take collective decisions
- Deals with emotionally sensitive issues
- Works at all levels of your organisation
And
Do so using minimal formal power and authority
And
Work in a function like...
- Human resources
- Training and development
- Audit
- Finance
- Organisation development
- Business systems
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- IT
- Continuous improvement
- Project management
- Health and safety
- Industrial relations
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Or if you are a LINE MANAGER
Who wants to work with your people in a more consultative way
And
Wants to empower yourself, be more influential, and make a more
significant impact upon your organisation
Working in a way that
Enables people to maintain ownership of their issues and make decisions
to which they are committed
So that
Problems get solved and stay solved
Then Client-Centred Change Management is for you
Our programmes will help you to:
- Build effective working relationships with clients
- Negotiate and clarify mutual expectations and contracts
- Work with complex client systems and groups
- Identify real problems
- Adopt a range of consulting styles
- Help clients make decisions
- Provide clients with effective feedback
- Manage the Implementation process
- Disengage from the client group
- Leave behind a self - sustaining client system
And
- Improve your self image
- Increase your self awareness
- Understand the impact you have on your clients
- Evolve strategies for your own development as a change agent,
consultant, or leader.
Why our approach is successful
Client-centred Change Management has been extraordinarily effective in
helping consultants from vastly different professional disciplines and
coming from a wide range of organisations to genuinely change the way
they work with their clients.
This is because:
- The emphasis is on skill practice rather than on theoretical discussion.
- We will support and encourage you while you practise your skills with
real clients and client groups, with real problems and real feelings about these problems.
- We treat the workshop as a consulting assignment not a course. This
will give you opportunities to work as a consultant when helping the
group and individuals deal with the real difficulties they have when they work together.
- You will have opportunities to experience every phase of the consulting
cycle from contracting to disengagement.
- You will be encouraged to extend your range of consulting styles, by
experiencing those styles as both client and consultant.
- We will provide you and your manager, with an individual briefing prior
to the programme. This will help you to be better prepared to take
opportunities afforded by the programme.
- You will be given feedback from other participants which will help you
to:
- develop self awareness
- gather insights on how you are perceived by your clients
- explore some of your underlying values as they affect the way you
consult and offer help
- work on improving your self-esteem.
Prior to the programme
You will be asked to read selected excerpts from "Consulting for Real
People" (McGraw Hill) by Peter Cockman, Bill Evans and Peter Reynolds.
This means you are able to devote maximum time during the programme to
practising skills rather than learning theories and models.
More than a hundred organisations have now used our programmes, including:
- Adco Petroleum
- Addax Petroleum
- Aerlingus
- Allen and Overy
- Airbus UK
- Bank One
- BBC
- BMW
- British Airways
- British Council
- Cargill plc
- Coverdale Organisation
- CPA Ltd
- Devonport Management
- Dumex India
- Energis
- Esso Ireland
- Hertfordshire County Council
- Humberside Fire Brigade
- Gemplus Ltd.
- GlaxoSmithKline
- HBOS
- Interweb Management Ltd
- JP Morgan
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- Johnson & Johnson(Asia Pacific)
- Landrover
- Legal Services Commission
- Marconi
- Microtech Medical
- Medicare Audits
- Motorola
- National Australia Group
- Nestle Ireland
- Newcastle Education Authority
- Nortel Networks
- Northampton County Council
- Northumberland Education Authority
- Organon Ireland
- PriceWaterhouseCoopers
- Prism Consulting(India)
- Procter & Gamble
- PSI India
- Rocket Science UK Ltd
- Royal Bank of Scotland
- Royal Mail
- Scottish Executive
- Strategic Sales Group
- Sunderland Education Authority
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