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1 day course This programme will help you grow in confidence, feel good about yourself and give you the practical skills you need to set and achieve high goals. WHAT IS ASSERTION? - Assertion is about achieving what we want without damaging other people - Assertiveness concerns behaviour, not personality - We can CHOOSE our behaviour: anyone can learn to be more assertive - The skills of assertion are just as useful in our private lives as at work - Assertion lets us feel good about ourselves and others WHAT YOU WILL LEARN: - The key differences between assertive, aggressive, passive and indirectly aggressive behaviour - Simple techniques to achieve what you want, without upsetting other people - The use of positive inner dialogues to achieve Win-Win solutions - Ways of taking control and behaving in rational ways - How to: handle problem situations and "difficult" people give and receive praise and criticism empower yourself and others stop others "walking all over you" avoid angry outbursts tackle problems you have been avoiding ASSERTIVENESS - KEY TOPICS FOR A ONE-DAY PROGRAMME Introduction & Objectives Expectations & hopes When I need to use assertion How I view myself and others How Assertive am I? Questionnaire Understanding Assertiveness Definitions of behaviours: Assertion Aggression Passive behaviours Indirect Aggression Clarifying Rights & Responsibilities How to be more Assertive An Assertive/Responsive model Simple steps Behaviours which help Body language Positive inner dialogues Using assertion at difficult times Saying no Handling criticism Confronting conflict Dealing with aggression/passive behaviours from others Practising the skills Using delegates' live issues Feed-back session Raising confidence and self-esteem Review Questionnaire revisited Personal Action Planning Back to the Top |
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