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In an ever more competitive world, winning customers is getting tougher.
This makes it even more important to look after the customers you have,
make sure they have a good experience with you, come back again and turn
into ambassadors for you.
Here’s a chance to learn how, by attending our popular customer
service course.
Programme
- The meaning of excellent customer service - roles and purposes
- Communicating with care
- discover the secret powers of assertion
- 4 easy steps to achieve win/win
- how to say 'No' without losing the customer
- Professional Telephone Behaviours
- essential do's and don'ts
- call control
- Dealing with 'difficult' customers
- Delivering bad news
- Defusing awkward situations
- Staying professional with angry customers
- Practise in the skills
- Valuable feedback session - leave the course feeling confident, empowered and ready to take on the world!
Delegates will:
- understand what excellent customer service is and the benefits to customers, employees and their company
- know how to turn each contact the customer has with the company into a positive experience
- be able to use assertive behaviour to provide excellent customer service
- Identify immediate actions that can be taken to improve customer service
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