Managing People

• Participants understand the role and key functions of a Manager, and can identify the crucial importance of leadership in the process
• Simple methods and procedures are followed for strategic planning, setting realistic goals and objectives and clarifying what is expected from the team
• Individuals understand the value and uses of delegation, and can delegate a specific task with confidence
• Participants make use of positive feed-back to communicate clear and motivational assessment of performance. They are able to confront under-performance, and criticise in a constructive way
• From a knowledge of how teams evolve, and of the team behaviours necessary for success, managers are able to develop and build on their team’s strengths and compensate for areas of weakness
• Participants leave the course with higher levels of confidence and self-esteem, greater awareness of their strengths and impact on others, and personal action plans to put key skills into practise on returning to the work place.

• Introduction
• Defining the Role
  • What is management?
  • Key functions
  • The importance of role models
  • Leadership: The difference that makes the difference
• Shaping Success
  • A management planning model
  • 6 key questions for effective strategic thinking
  • Setting clear objectives
  • Agreeing motivational targets
• Empowering the team
  • Delegation: Why it is difficult
  • Overcoming the barriers
  • How to delegate with confidence
  • Progress monitoring and review
  • Powerful feedback skills

• Managing Performance
  • Confronting unsatisfactory performance
  • Practical ideas for constructive criticism
  • Using praise to transform performance
• Building and leading the team
  • How teams evolve and grow
  • Effective personal leadership style
  • Getting the right mix of team behaviours
  • Building team success
• Becoming a better Manager
  • Self knowledge and awareness
  • Building on strengths
  • Personal action planning

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