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		2 day course Of all the challenges presented to managers in their efforts to achieve personal and organisational goals, the most critical is the ability to communicate powerfully and effectively with colleagues. This programme is intended to help all managers in this crucial area. Both experienced and newer managers will be able to identify and develop existing skills, and will be shown effective ways of tackling key issues with confidence. Valerie’s long experience as a manager, both with organisations and in running her own company, has given her much practical insight. She has a passionate interest in empowering managers to develop high-level interpersonal skills. Her courses are stimulating, challenging, eye-opening and very enjoyable. Managers will leave the programme with a higher awareness of their own strengths and development areas in communicating with others, and with practical ideas to raise their levels of effectiveness to meet the challenges presented in today’s workplace. Course Objectives Participants identify the situations relevant to them which require high levels of interpersonal skills, and recognise how effective their current responses are. Practical strategies are found to change, enhance or develop ways of communicating to achieve desired results. Delegates understand and know how to use assertive behaviours, and have practice in using assertiveness to communicate with confidence and influence. Strategies are offered to deal effectively with difficult, angry or challenging people. Participants have practice in motivating staff by means of positive feedback, constructive criticism, effective coaching and running group meetings. Each manager leaves with a personal plan of action to enhance his or her effectiveness in communication on returning to work. Course Outline Day One Introduction and objectives Discussions: identifying quality communication skills Influential communication: Assertiveness Simple steps for assertive communication Dealing with aggressive or passive people Communication exercise Feedback Day Two Review Effective communication with difficult people Communicating to get the best out of the team Coaching for improved performance Communication skills for groups The power of praise Review and action planning Who will benefit? Anybody that has a senior role within an organisation and would like to improve their communication skills Back to the Top

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