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1 day course
If using the telephone to sell is a big part of how your business succeeds,
then this course is a must for you.
It will help give your company an edge over your competitors and give your
staff the confidence to sell.
Benefits of attending:
- Motivated and confident staff who will want to sell
- Increased sales
- More business
Programme
- Basic concepts, positive language, questioning techniques
- Creating a positive image of yourself and your company
- Systematic approach to making a sale - planning, openings, customer’s needs
- Opening statements that get attention
- Turning features into benefits
- The importance of tone of voice and using positive language
- Making the offer - timings and signals
- Dealing with objections and negative responses
- Getting the decision and closing the call
- Handling different situations successfully
Learning Outcomes:
Following the course, delegates will be able to:
- develop relationships with new and existing customers
- confidently use the telephone to sell a product or service
- be an excellent ambassador for your company!
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