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For In-company courses click here. |
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New for Autumn/Winter 2010 A portfolio of quality open courses for business with subjects covered including: Social Media, Exporting, Customer Service, Assertiveness, Management, Sales, IT for SMEs, PR and Writing for business, Finance, Health & Safety and Employment Law. Click on a course to see more details. Book online or call Rafael on 01865 893354. |
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7th September Improve client loyalty with excellent customer service |
9th September Getting to grips with employment law |
16th September Exporting Essentials – On time shipments & prompt payment |
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16th September Preparing for the new Equality Act 2010 |
21st September From ‘sick notes’ to 'fit notes' |
23rd September Raise your business profile with PR & Communications |
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29th September Make the team you lead the best |
30th September Dealing with sensitive issues at work |
5th October Employment law update |
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12th October Professional communication – assertiveness |
14th October - a.m. Drive your marketing & reduce costs with Social Media |
14th October - p.m. Take your business to the next level on Social Media |
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14th October Employing Migrant Workers |
20th October Improve profitability with cash flow management |
21st October Managing poor performance and misconduct |
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2nd November Handling flexible working requests and other family issues |
4th November Work smarter with Outlook |
11th November Health & Safety – Manual Handling (Legally required accredited training) |
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18th November Intrastat |
18th November Incoterms 2010 update version |
25th November Professional communication skills for managers |
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30th November Avoiding liability for harassment, bullying and discrimination |
2nd December How to win at selling for small businesses |
2nd December Thinking about redundancies? |
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9th December Professional business writing skills |
16th December Tips & Tricks I: IT for SME’s |
16th December Tips & Tricks II: IT for SME’s |
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Improve client loyalty with excellent customer service - 1 day course - Book here 7th September . 9.00am to 4.30pm In an ever more competitive world, winning customers is getting tougher. This makes it even more important to look after the customers you have, make sure they have a good experience with you, come back again and become your ambassadors. Here’s a chance to learn how, at our popular Excellent Customer Service course. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Getting to grips with employment law - 1 day course - Book here 9th September. 9.30am to 4.30pm This popular 'crash course' is invaluable for anyone involved with personnel issues within your organisation. We provide an up to date overview of the key legal areas and show you how to practically comply with legal requirements. Topics covered include: recruitment and contracts; discrimination and harassment; families and flexibility; discipline and grievance; sickness and other absence; and termination of employment. In association with Darbys Solicitors. Price £300 + VAT. This course will be held at Darbys, Oxford. Exporting Essentials – On time shipments & prompt payment - 1 day course - Book here 16th September. 9.00am to 4.30pm This course is designed to give an introductory overview of the export process. We’ll help you put into focus the mechanics and procedures of exporting, and explain basic terminology. It is ideal for beginners. It also suits those who would like to see how their particular job fits into the whole export operation. Programme
Price £345 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Preparing for the new Equality Act 2010 - Half day course - Book here 16th September. 9.30am to 12.30pm Find out about the key changes and think through the practicalities of preparing for implementation in October. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. From ‘sick notes’ to 'fit notes' - Half day course - Book here 21st September. 9.30am to 12.30pm How to manage absence using this very new system. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Raise your business profile with PR & Communications - 1 day course - Book here 23rd September. 9.00am to 4.30pm This is a fun, interactive but practical workshop to give you the confidence and the skills to promote your business. With space for business in the printed media reducing and the possibilities offered by social media this is a challenging but exciting time for PR & Communications. This course includes a practical session giving delegates the chance to have a go at writing some PR copy and get some feedback on a first attempt. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Make the team you lead the best - 1 day course - Book here 29th September. 9.00am to 4.30pm This course starts with the differences between team member & team leader, explaining what leadership is and how you can do it to the best of your ability. We explain the difference that makes the difference, look at the qualities and skills you need and the lessons learned from role models. It is part of our comprehensive portfolio of management courses including 'professional communication skills for managers'. Programme
Price £345 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Dealing with sensitive issues at work - 1 day course - Book here 30th September. 9.30am to 4.30pm Does it fall to you to handle sensitive and often embarrassing personal issues with staff in the workplace? Do you worry about how to handle the situation – or whether you should even intervene at all? When does someone's personal life become the concern of their employer? For practical advice, come to our session and learn how to deal with the following issues: personality clashes; harassment and discrimination; personal hygiene problems; personal relationships; drugs and alcohol; and internet and email abuse. In association with Darbys Solicitors. Price £300 + VAT. This course will be held at Darbys, Oxford. Employment law update - Half day course - Book here 5th October. 9.30am to 12.30pm Explore how the latest legislation and case law could impact on your organisation. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Professional communication – assertiveness - 1 day course - Book here 12th October. 9.00am to 4.30pm Being able to be assertive is a very valuable professional skill. Judging the mood, and getting the balance right is the key to success, and this course will show you how to do that. It covers all of the different elements of this approach to dealing with situations including verbal and body language, different behaviours, and difficult situations. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Drive your marketing & reduce costs with Social Media - Half day course - Book here 14th October. 9.00am to12.00 midday Social Media always seems to be in the news. Facebook this. Twitter that. Many people and organisations are now using these and other social media tools to connect and engage with people. But just how can business benefit from their use? What can we learn from organisations already using social media? How can it be applied to businesses like yours? Join us for a briefing into Social Media - a critical business tool. Programme
Price £197 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Take your business to the next level on Social Media - Half day course - Book here 14th October. 1.00pm to 4.00pm. Course Outline to follow. The tutor for this course is Adrian Moss. Price £197 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Employing Migrant Workers - Half day course - Book here 14th October. 9.30am to 12.30pm Learn how to comply with the law regarding document checks and avoid discrimination in the recruitment process and during employment. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Improve profitability with cash flow management - 1 day course - Book here 20th October. 9.00am to 4.30pm Managers at all levels are increasingly expected to be aware of the financial impact of their day-to-day business decisions, additionally improving financial performance is of growing importance. This one-day course is designed to improve understanding and interpretation of financial information and help avoid common pitfalls. Delegates are introduced to a number of important financial management tools and are shown how to recognise existing and potential financial problems. Programme
Price £345 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Managing poor performance and misconduct - Half day course - Book here 21st October. 9.30am to 12.30pm Learn how to carry out successful procedures that comply with current best employment law practice. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Handling flexible working requests and other family issues - Half day course - Book here 2nd November. 9.30am to 12.30pm How to fulfil your obligations as an employer towards employees with children or caring responsibilities. This session gives practical advice on how to handle requests for flexible working, and other family issues, including pregnancy & maternity - outlining employers’ responsibilities and employees' rights - new paternity leave and pay, parental leave, adoption leave and time off for dependants. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Work smarter with Outlook - 1 day course - Book here 4th November. 9.00am to 4.30pm If working with Outlook takes up large amounts of your business day, this course is for you! We will show you how to work smarter, be more organised, deal effectively with incoming information, and gain more control over your time. This course is for anyone who has a basic understanding of Outlook (ideally delegates should have attended, or have knowledge equivalent to the ‘Introduction and Intermediate Outlook’ topics) and wishes to improve their personal productivity in the workplace using the powerful capabilities of this software more effectively. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Health & Safety – Manual Handling (Legally required accredited training) - 1 day course - Book here 11th November. 9.00am to 4.30pm This CIEH qualification provides essential information about manual handling hazards and their control. The CIEH has developed this qualification to benefit anyone who has to carry out any manual handling activities at work by introducing them to the hazards of manual handling, the risks involved and the controls that are available to help prevent injury. The course will teach learners techniques to lift, carry, push and pull objects safely within their individual capabilities with the aim of reducing the number of work-related injuries associated with manual handling. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Intrastat - Half day course - Book here 18th November. 9.00am to12.00 midday Course outline coming soon. The tutor for this course is nationally recognised international trade specialist
Janet Phillips. The tutor for this course is nationally recognised international trade specialist
Janet Phillips.
Price £345 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Avoiding liability for harassment, bullying and discrimination - Half day course - Book here 30th November. 9.30am to 12.30pm Learn how to protect your organisation by putting in place proper procedures to deal with discriminatory behaviour. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. How to win at selling for small businesses - 1 day course - Book here 2nd December. 9.00am to 4.30pm Increase sales, maintain and improve profit margins. This is a very practical course that enables delegates to try out new skills and return to work feeling highly motivated and empowered to achieve fantastic results. Anyone new to sales, and small business owners who require a more in-depth understanding of what is involved would benefit from attending this course. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Thinking about redundancies? - Half day course - Book here 2nd December. 9.30am to 12.30pm Explore alternatives, learn how to manage a redundancy programme and motivate staff afterwards. In association with Darbys Solicitors. Price £150 + VAT. This course will be held at Darbys, Oxford. Professional business writing skills - 1 day course - Book here 9th December. 9.00am to 4.30pm This practical and interactive course has something for every small business. Whether it be promotions and PR, creating winning web copy, pitching for new work, looking for funding or chasing bad debts, you’ll need to write to colleagues, contacts and people you’ve never met. Delegates will leave this course with a clear understanding of the key elements of each different business writing format, some great tips on things to include and drafts of some examples to get you started. Programme
Price £297 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Tips & Tricks I: IT for SME’s - Half day course - Book here 16th December. 9.00am to12.00 midday This course is packed full of tips &tricks for getting the best from your computer programmes. Focusing on Microsoft Excel, Sharepoint, OneNote and Groove, we’ll answer the questions you have and help you use the programmes more effectively. This is one of two courses in a series which also covers Microsoft Word, PowerPoint, Silverlight and InfoPath. Programme
Price £197 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Tips & Tricks II: IT for SME’s - Half day course - Book here 16th December. 1.00pm to 4.00pm. This course is packed full of tips &tricks for getting the best from your computer programmes. Focusing on Microsoft Word, PowerPoint, Silverlight and InfoPath, we’ll answer the questions you have and help you use the programmes more effectively. This is one of two courses in a series which also covers Microsoft Excel, Sharepoint, OneNote and Groove. Programme
Price £197 + VAT and includes course handouts, a certificate, parking, lunch and refreshments. This course will be held at Hampden House, Monument Park, Chalgrove, Oxfordshire. Booking To book places on these courses, please use our booking form here, or call us on 0844 561 0921 or 01865 893354. If you require a different course, please contact us. Whether you need to improve a member of staff's performance, implement a management training programme or learn some new team skills, The Learning Ladder can help. |
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