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List of courses in Alphabetical order
 

 

Let The Learning Ladder help you to develop your people and your business !

The Learning Ladder specialises in providing highly effective training solutions for individuals, teams and organisations.

All of these courses can be tailored to meet your specific requirements and delivered in-company.

Our range of training expertise includes the following areas:
COMMUNICATION & PERSONAL DEVELOPMENT

Assertiveness
Business Writing Skills
Customer Care Excellence
Customer Relationship Management
Customer Service
Powerful & Effective Communication Skills
Powerful Telephone Skills
Release your Confident Woman
Stress Management
Taking Minutes
Telephone Techniques
Time Management
Working with Difficult People

DRIVING

Fork Lift Truck Training
LGV/HGV Driving

IT TRAINING

Microsoft Products
(WORD, EXCEL, ACCESS, POWERPOINT, OUTLOOK & INTERNET)

IMPORT & EXPORT

Essential Standard Courses
Basics of Exporting
Export Documents Explained
Understanding Letters of Credit & Bills of Exchange
Introduction to Customs for Exporters & Importers
Incoterms 2000
Basics of Importing

Specialised & Advanced Courses
Understanding Intrastat
Advanced Letter of Credit Workshop
Understanding Origin
Essential Refresher for Experienced Exporters
How to make Successful Export Contracts

FINANCE

Budgeting - Writing and Managing Budgets
Credit Control
Finance for the Construction & Contracting Business
Finance for Directors
Finance for Non-Financial Managers
Finance for Project Managers
Finance for the Personal Assistant
Finance for Sales Executives
Improving Profitability and Cash Flow
Interpreting Financial Information
Risk Management
Telephone Credit Control
Understanding Finance for SMEs

FOOD HYGIENE

Hygiene Habits
Safer Food Better Business

   HEALTH & SAFETY

CIEH Accredited Health & Safety Training
Fire Safety
First Aid at work

HR & EMPLOYMENT

Absence Management
Capability Management
Defining Competencies
Employment Law Update
Equal Opportunities
Interviewing & Selecting Staff

MANAGEMENT

Appraisal Skills
Business Strategy
Client-Centred Change Management
Cascading Objectives - from Mission Statement to Individuals
Change Management
Coaching
Creative Thinking & Problem-solving
Effective Communication
Excellent Management Communication Skills
Executive Mentoring Programmes
From Team Member to Manager
How to be the best
Managing Budgets
Managing Conflict and Aggression
Managing Difficult Situations in Line Management
Managing People
Managing Remotely
Managing Stress in Your Team
Mentoring Skills
Organising, Running & Contributing to Meetings
People Development & Succession Planning
Power, Influence & Persuasion
Project Management
Recruitment & Selection Interviewing Skills
Strategic Planning
Supply Chain Management

PRESENTING

Advanced Presentation Skills
Basic Presentation Skills
Dress to Impress
Introduction to the Subconscious Mind, NLP & Emotional Intelligence
Presentations using Microsoft Powerpoint
Public Speaking & Presentations
Train the Trainer

SALES & MARKETING

How to win at Selling
Leading a Sales Team
Marketing for Non-Marketing Managers
Negotiating Skills
Presenting the Pitch
Sales Awareness
Telephone Sales

Whether you need to improve a member of staff's performance, implement a management training programme or learn some new team skills, The Learning Ladder can help..

For a fresh look at developing your people, please contact us.


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